Should I Upgrade My Phone System to Hosted VoIP?

Should I upgrade my phone system to Hosted VoIP?

If you’re reading this post, you’ve likely considered upgrading your company’s phone system. If so, we are pretty sure that someone has recommended you Hosted VoIP as a modern and innovative cloud-based solution.

Hosted VoIP solutions offer many benefits to businesses with traditional on-site phone systems or other analog configurations. For that reason, they have become a favorite among business owners looking to upgrade their communication processes.

Differences between conventional PBX phone systems and Hosted VoIP

PBX or Private Branch Exchange

Many companies rely on Private Branch Exchange, also known as PBX, to manage their voice networks. PBX phone systems work as follows: They create an internal exchange network that connects multiple phones within one location.

Businesses may have many phones and multiple phone lines, but the number of phones is often higher. These systems allow companies to make calls and use other essential functions such as conferencing, call transfers, automated attendants, and more.

PBX phone systems can use different transmission protocols such as SIP (Session Initiation Protocol, Integrated Services Digital Network (ISDN), and even VoIP. Besides, they are made up of local in-house hardware that you must constantly monitor and maintain.

VoIP or Voice Over Internet Protocol

The term “VoIP” or Voice Over Internet Protocol refers to a specific protocol that converts calls into data packets to transmit them over Internet networks. VoIP is more like an application than a hardware solution.

Hosted VoIP phone systems do not need a local PBX as they migrate all the functions of an on-site PBX to an off-site VoIP provider platform. In general terms, we can say that a hosted VoIP solution offers all the characteristics of traditional systems plus all the advantages of cloud technology.

Advantages of Hosted VoIP

As mentioned, hosted VoIP services provide many tangible benefits to companies and business owners who decide to install them. Let’s know some of them.

No upfront capital costs

With a VoIP system, you can eliminate the need to install physical phone systems in your business location. It also eliminates the need for large initial capital requirements for on-site installation and equipment. Moreover, VoIP systems work at a pay-as-you-go operating expense, which is an attractive feature for many brands and businesses.

Business continuity

Some external events, such as power outages or pandemics, can stop your business operations quickly and instantly. However, cloud-based phone systems can reduce the risks of facing this issue, as they can provide vital business continuity to keep your project going. With a VoIP system, companies can transfer their communications to another location or work environment, even if it is at home or another office.

No hardware or maintenance

Another great advantage of VoIP systems is that they do not require expensive hardware on-site or regular maintenance. If you decide to upgrade your communication system to a Hosted VoIP system, your provider will be in charge of the hardware (except desk phones or headsets), maintenance, and off-site updates. Through this outsourcing, companies can free up internal IT resources they can later invest in other high-value areas while keeping their system always up-to-date.

Customization and update.

With hosted VoIP, businesses can customize the phone’s functionality based on their needs or goals, which means they can choose how and where to use it. Besides, VoIP providers manage the system remotely, ensuring that it is always running the latest technology to function correctly and has up-to-date security patches.

Final thoughts.

Hosted VoIP is one of the most popular telephone solutions today, and here you read some of the reasons behind that fact! If you want to save, take advantage of technology to improve the communication processes of your company, or enjoy the characteristics of an innovative system with state-of-the-art technology, you should upgrade your phone system to Hosted VoIP. Do you want more information about it? Contact us!