Customer Complaints Code

We are dedicated in providing first class customer service to all of our clients. Our customer feedback is paramount to us, and we welcome feedback with a view of addressing any issues as quickly as possible. If you are displeased with any aspect of our service, please contact us and we shall resolve any problems quickly and efficiently. To ensure any complaints are dealt with effectively and to your satisfaction, we operate a complaints procedure.

This code outlines:

• How to make a complaint.
• How we will deal with your complaint.

How to make a complaint
If you need to raise a complaint with 123pbx, we will welcome the opportunity rectify and issues presented to us.
You can phone us on Monday till Friday between 9am and 5.30pm 5 days a week. In the unlikely circumstance you are not fully satisfied with the way your complaint was managed then you can send your complaint to us in writing via email or by post to the addresses set out below.
You can contact us by email at complaints@123pbx.net
You can also write to us at 320A Romford Road, London, E7 8BD

How we will deal with your complaint
We are committed to handling any customer complaints quickly and fairly. We will review the complete details of your complaint, and provide a reference number to track the resolution status on this.
In the event that your telephone complaint cannot be resolved straight away, please put your complaint in writing by email to complaint@123pbx.net, or by written correspondence to 320A Romford Road, London, E7 8BD.
We aim to respond to your email within 48 hours, and to a letter within 14 days.