Call Centre Services

Suitable for businesses that have inbound and outbound call centres.

123pbx collaborates with VICIdial to provide premium call centre services to SMEs. With a variety of features in our hosted predictive dialler system, 123pbx is here to streamline the processes of your call management, allowing you to boost your productivity and increase customer interaction.

 

Leading Call Center Provider in The UK

If you want to succeed in your business, you need to make sure that your communication is effective. If you achieve effective communication, your business can be advanced to newer heights and that is why, as a leading call center provider, 123pbx offers the best business communications solutions. You can have a greater focus on your core activities if you outsource your call centre needs. Not only will it save you time and resources, it will allow your team to stay keen to better contribute to the company’s growth and success.

 

Call Centre Services for Businesses

Call centre services play an essential role in maintaining seamless interactions between a business and its customers.

  • Customer Service

Customers expect prompt and efficient responses to their queries and concerns. Our dedicated call centre service ensures that all customer interactions are handled professionally and swiftly, leading to higher satisfaction rates and stronger customer loyalty.

  • Cost Efficiency

The most convenient benefit of outsourcing a call center provider like 123pbx is cost efficiency. You know that managing an in-house call centre can prove to be overbearing and expensive. Not only do the costs include staffing, but they also include training and infrastructure. So why not be smart with it and just outsource it to 123pbx to save your costs and benefit from premium services and high-end technology?

  • Scalability

Not many call centre services might offer scalability. That is what sets 123pbx apart. As your business grows, so does our adjustment to it. Your communication needs will be met from the ground up to the full extent of your business. We can easily adjust to your increasing demands without compromising quality or efficiency. So, if you want to expand without facing logistical hurdles in your business, then 123pbx is your partner.

  • Flexibility and Mobility

With our hosted call centre solutions, your agents can work from anywhere with an internet connection. This flexibility is particularly beneficial in today’s remote work environment, allowing you to maintain productivity regardless of location.

 

Hosted VICIdial Packages

Dialer + Calls + Support

  • One Time Set-up Fee
    One Time Set-up Fee
  • Hosted VICIdial Install
    Hosted VICIdial Install
  • Manual, Preview, Predictive, Press1 Dialer Campaigns
    Manual, Preview, Predictive, Press1 Dialer Campaigns
  • Number of Agents
    Number of Agents
  • Call Reporting
    Call Reporting
  • Inbound & Outbound Trunk Set-up
    Inbound & Outbound Trunk Set-up
  • Remote Login From Anywhere
    Remote Login From Anywhere
  • Monitoring & Maintenance
    Monitoring & Maintenance
  • Phone/Ticket/Chat Support
    Phone/Ticket/Chat Support
Startup
£50per month
  • One Time Set-up Fee
    £150
  • Hosted VICIdial Install
  • Manual, Preview, Predictive, Press1 Dialer Campaigns
  • Number of Agents
    5 Users
  • Call Reporting
  • Inbound & Outbound Trunk Set-up
  • Remote Login From Anywhere
  • Monitoring & Maintenance
  • Phone/Ticket/Chat Support
Business
£90per month
  • One Time Set-up Fee
    £150
  • Hosted VICIdial Install
  • Manual, Preview, Predictive, Press1 Dialer Campaigns
  • Number of Agents
    10 Users
  • Call Reporting
  • Inbound & Outbound Trunk Set-up
  • Remote Login From Anywhere
  • Monitoring & Maintenance
  • Phone/Ticket/Chat Support
Professional
£135per month
  • One Time Set-up Fee
    £150
  • Hosted VICIdial Install
  • Manual, Preview, Predictive, Press1 Dialer Campaigns
  • Number of Agents
    15 Users
  • Call Reporting
  • Inbound & Outbound Trunk Set-up
  • Remote Login From Anywhere
  • Monitoring & Maintenance
  • Phone/Ticket/Chat Support

UK Numbers

01, 02, 03

£2.99

per month

UK Non-Geographic Numbers

084, 087

£2.99

per month

International Numbers


£2.99

per month

Inbound Call Rates

USA

Toll-free: 0.04 p/min

Canada

Toll-free: 0.05 p/min

UK

Toll-free: 0.04 p/min

Outbound Call Rates

USA

Landline: 0.0080 p/min

Canada

Landline: 0.0069 p/min

UK

Landline: 0.01 p/min
Mobile: 0.03 p/min

Features of Our Call Centre Services

 

 

Automated Call Distributor (ACD) Queues

Our hosted predictive phone dialler system includes an Automated Call Distributor (ACD) that efficiently routes incoming calls to the most appropriate agents. It will redirect the call automatically to the best agent and reduce time wasted on unanswered calls or busy signals. This enhancement increases productivity by allowing agents to focus on real customer interactions. In this way, agents can handle more calls efficiently. It will also maximise work productivity and meet your business needs more effectively.

 

Abundance of Call Agents

123pbx provides access to a large pool of professional call agents. Whether you need a small team or a full-fledged call centre operation, we have the resources to meet your needs. This ensures that your team can leverage all the features of our call centre services to deliver exceptional customer service.

 

Real-Time Queue Monitoring and Statistics

One of the best call centre services is keeping real-time insights with live monitoring. Our system allows for real-time monitoring of call queues and comprehensive statistical analysis. These features allow you to track performance and call statistics of agent activities. You can immediately adjust the improvement area when the insights are in real-time. This call centre service will ensure peak efficiency and maintain the services and quality of customer satisfaction.

 

Predictive Dialling

The VICIdial hosted predictive phone dialler system is designed to maximise the efficiency of your outbound call campaigns. By automatically dialling multiple numbers and connecting answered calls to available agents, the system minimises idle time and ensures a steady flow of customer interactions.

 

VoIP Call Centre Solutions

Our modern cloud phone systems use the Internet for calls, saving you money and making it grow easier. You can make calls anywhere with an internet connection and keep everything organised with easy management tools. These systems work great with your other business apps, making them a popular choice for businesses on the go!

 

Are You Ready for Effortless Call Management for Your Business Growth?

If you are looking for smooth and cost-effective business communication systems, then it is time to switch to call centre services by 123pbx. Contact us today to learn more about our call centre services and how we can benefit your business and take your customer service to the next level.

 

Let’s Get Started

Ready To Make a Real Change? Let’s Build this Thing Together!

All prices showing on the website are excluding VAT. We do not charge customers on time based dialing, which means you can call at any time of the day. Charges for 0845 and other premium or mobile operators may vary. Terms & Conditions apply.