Cloud Phone Systems For Business

Direct Inward Dialing (DID), is a facility which allows you to contact the business private branch exchange (PBX) via a single or block telephone number. Each operator or workstation can be configured with a unique phone number, without a physical telephone line for each connection into the PBX.

User extensions can be assigned to users to enable internal calls between employees or other departments within your business. Each extension works as a different phone number for an individual and can be configured on a desk phone or soft phone.

Hunt groups are set up for multiple telephones to ring on a single contact number. This allows any operator in the hunt group to answer the calls coming through. As long as the group member has access to the internet, the operator is not required to be on the same site. Each telephone on site can be set up to ring at once, in a group, or in sequence.

Auto Attendant is an automated voice menu system which allows the caller to select an option and be transferred to an extension without the use of a switchboard operator. These options can often be heard as Press 1 for sales, Press 2 for support and so on.

Call queuing is a facility that allows incoming and outgoing calls to be assigned to positions whilst in a calling queue. The callers waiting are provided with an estimated waiting time and queue position details. Hold music or messages can be played whilst callers wait to speak to an agent.

Set up and manage your own virtual conference. Invite multiple members through unique pin number access. Schedule a preferred date and time for conferences to take place to suit the needs of your clients and business.

The call recording feature, allows IP service users to record telephone conversations for playback. Call recording must be enabled by our company in order for this facility to be activated for individual use. Call recordings can be accessed and listened to through the call logs report. In addition, call recordings can be filtered by time or date. Based on your business requirements, you may enable or disable the call recording feature.

Hold music is played whilst callers wait to speak to an agent.

When you receive voicemail message, our server will automatically attach the voicemail into an email and send it to your chosen inbox. You will also be able to check voicemails using your phone keypad.

By using a virtual phone number you can receive faxes to your email address, without the use of a physical fax machine on the premises.